Do I own the website when it is finished?+
After final payment, you receive the ownership and access described in your written proposal, including the agreed custom design and website content. Third-party platforms, fonts, plugins and subscriptions keep their own licence terms.
Who owns my domain?+
Your domain should be registered in your name or business account. James can help connect it without taking ownership away from you.
Do I need to already own a domain?+
No. You can receive guidance on choosing and registering one in an account you control.
Can you connect an existing domain?+
Yes. Access and DNS requirements are confirmed before launch.
Can you redesign my existing website?+
Yes. The Website Refresh package is designed for that situation.
Will my old website remain online while the new one is being built?+
Usually yes. The launch plan is agreed so the current site stays available until the replacement is ready, where the existing platform allows it.
Do I need to provide all of the text?+
Not necessarily. You can provide finished copy, rough notes or work with James to shape it.
Can you help write the website content?+
Yes. The amount of copywriting support and any extra cost are stated in the quote.
Can I supply my own photos?+
Yes. High-quality original photos are welcome and will be prepared for responsive use.
Can you help source suitable images?+
Yes. Suitable licensed or generated imagery can be discussed and priced before use.
Can I edit the website myself after launch?+
That depends on the agreed platform. Editing access and handover are confirmed before work starts.
Do you provide ongoing support?+
Yes, where agreed. You can choose a defined support arrangement or request updates when needed.
Do you provide hosting?+
Hosting can be arranged or connected. The provider, renewal cost and account owner are stated clearly in the proposal.
Can you set up business email?+
James can help plan or connect business email where suitable. Email subscriptions remain separate from the website unless specifically included.
Do I have to pay everything upfront?+
No standard assumption is made. The written quote shows the deposit, milestones and final-payment point.
How do deposits work?+
The agreed deposit secures the project and allows design and development to begin. The amount is confirmed before payment.
What happens if I do not like the first design?+
Feedback is gathered against the agreed brief, then the included revision rounds are used to refine the direction.
How many revisions are included?+
Two structured revision rounds are included in the standard packages. Any extra work is quoted before it is done.
Can you build an online shop?+
Yes, after the products, fulfilment, payment provider and ongoing responsibilities have been scoped.
Can you add booking systems?+
Yes. Existing booking services can often be integrated, or a suitable option can be recommended.
Can you add quotation forms?+
Yes. Forms can be shaped around the information you actually need from a lead.
Can you add online payments?+
Yes, using an agreed payment provider and only after fees, account ownership and the customer journey are confirmed.
Can you build websites for customers outside the UK?+
Yes. Website design is delivered remotely worldwide, including dedicated support for US customers.
How long does a normal website take?+
A typical small-business website takes around 2–4 weeks. Content readiness, feedback speed and added features can change the schedule.